Inside Sales Representative (June/July 2024)

 Closes 31-Jul-2024 (CST) 

 Inside Sales 

 Spiceland, IN, USA 

 Full Time

•  Medical, Dental, Life, Vision, Disability, Profit Sharing, 401(k) with company match, and access to an on-site medical clinic and wellness park.

Draper, Inc. has an exciting opportunity for an Inside Sales Representative for our Gym Equipment product line. Work hours will be 8 a.m. to 5 p.m. Monday through Friday with the possible option of working up to 2 days per week from home after being fully trained. The primary responsibilities and minimum qualifications are listed below.

Primary Responsibilities

Customer Service

• Responds to technical inquiries from variety of formats including phone, fax, e-mail, etc.
• Assists dealers, installers and customer service in resolving technical issues including direct calls, conference calls, e-mails, etc.
• Troubleshoot technical inquiries to resolution for dealers and installers.
• Assist customers with shortages and field problems - determine what parts are required to complete job and cause parts to be shipped - then determine cause for the needed parts to determine who is liable for cost and with an eye to keep issues from reoccurring.
• Compile quote information, which includes interpreting specifications, drawings and/or take-off, calculating prices, transcribing to quote and presenting to dealers/end-users.
• Process orders including taking phone/fax/e-mail orders; accurately writes up; check orders for correctness.
• Represent Draper and our products to dealers through personal visits, phone conversations, e-mail contacts and other written communications. Travels with RSMs and Product Managers or on your own as necessary.
• Keeps abreast of competitive environment as well as maintain a thorough knowledge of Draper products.
• Collaborate with a wide variety of functional areas such as sales, engineering, marketing, manufacturing and operations to develop and provide product definitions responsive to customer needs and market opportunities.
• Assist with prospecting for and signing new dealers, maintains accurate dealer account information and ensures dealers are up-to-date on literature and pricing information.

Back Up RSM

• Provide back-up support for assigned RSM or Product Manager to assist dealers in assigned territory.
• Maintain open communication with assigned RSM before, during or after road trips.

Other

• Track and follow up on jobs listed with construction lead service for assigned territory with goal to quote all available projects.
• Assist Dealer, Architects and Contractors with questions on project planning and specifications as requested.
• Other duties as assigned by manager.

Minimum Qualifications

• Ability to build strong relationships with customers and deal with situations in a professional manner.
• Strong verbal and written communication skills.
• Good problem solving, decision making, multi-tasking, and time management skills.
• Mechanical aptitude (being able to visualize the product).
• Proven ability to be a positive Team player.
• Proficient computer skills.
• Gym Equipment product knowledge and a college degree are a plus.